Customer and Technical Assistance


The Office of Customer and Technical Assistance (OCTA) provides assistance to the general public, state and local governments, and the business community concerning compliance with rules, regulations, environmental standards, and the permitting process. One aspect of this service is to coordinate pre-application assistance to companies and to individuals seeking permits. Prospective applicants for environmental permits will be able to have a single point of contact who will provide information on permits required, including permits for large facilities where more than one type of environmental permit is required.

Permit Application Center (PAC) Service Alert

DEM's Permit Application Center (PAC) at DEM Headquarters in Providence is here to assist you. Please contact (401) 537-4029 or email with questions or if you wish to set up an appointment for other services.

If you are seeking assistance for Freshwater Wetlands, please contact (401) 222-6820 or If you are seeking assistance for OWTS/Septic Systems, please call (401) 222-3961 or