Customer and Technical Assistance Overview The Office of Customer and Technical Assistance (OCTA) provides assistance to the general public, state and local governments, and the business community concerning compliance with rules, regulations, environmental standards, and the permitting process. One aspect of this service is to coordinate pre-application assistance to companies and to individuals seeking permits. Prospective applicants for environmental permits will be able to have a single point of contact who will provide information on permits required, including permits for large facilities where more than one type of environmental permit is required. Learn More! Public Notices Notices re: Office of Air Resources Notices re: Proposed Permit Actions, RI Pollutant Discharge Elimination System (RIPDES) Notices re: Office of Land Revitalization and Sustainable Materials Management RIDEM Proposed Rulemaking Medical Waste Management Facility License re: Medrecycler-RI, Inc RFP for the Redevelopment of the Lighthouse Inn Parcels in Galilee Resources Managing Your Hazardous Waste: A Guide for Small Businesses NEW! Hazardous Waste Compliance Workbook I-195 Redevelopment District Water Quality Permit Block Island Transmission Line Installation Permit Deepwater Wind Farm Construction Permit Pollution Prevention Resource Exchange (P2Rx) Used Oil Recycling Mercury Topics Boat Washing in Rhode Island UST Alternative Inspection Program & U.S. Energy Policy Act of 2005 Final Report Commercial Recycling in RI Universal Waste Rule Fact Sheet Environmental Audit Policy Why Should You Care About Preventing Waste? Service Alert Walk-in service at DEM's Permit Application Center (PAC) at DEM Headquarters in Providence is now available Contact 401-222-4700 ext. 77265 or email DEM.PAC@dem.ri.gov with questions or if you wish to set up an appointment for other services. If you are seeking assistance for wetlands or OWTS/septic systems, please call 401-222-4700 and ask for the person on-call for the specific program.