Customer and Technical Assistance

Overview

The Office of Customer and Technical Assistance (OCTA) provides assistance to the general public, state and local governments, and the business community concerning compliance with rules, regulations, environmental standards, and the permitting process. One aspect of this service is to coordinate pre-application assistance to companies and to individuals seeking permits. Prospective applicants for environmental permits will be able to have a single point of contact who will provide information on permits required, including permits for large facilities where more than one type of environmental permit is required.

Public Notices

Resources

Service Alert

Walk-in service at DEM's Permit Application Center (PAC) at DEM Headquarters in Providence is now available

Contact 401-222-4700 ext. 77265 or email DEM.PAC@dem.ri.gov with questions or if you wish to set up an appointment for other services. If you are seeking assistance for wetlands or OWTS/septic systems, please call 401-222-4700 and ask for the person on-call for the specific program.